A digital and dynamic tool to enhance both customer service and user experience

The Danish company and international player in the aluminum industry, simonsen a/s, had a vision: to gather all relevant data and documents for each individual order in one place.

A tailored platform
The desire to offer customers an even better service while creating a greater flow of information and data, marked the beginning of the collaboration between simonsen a/s and GearShift. Through multiple conversations and idea exchanges, the different possibilities, needs and requirements were mapped out, and a precise framework for the digital platform was born: “In collaboration with simonsen a/s, we identified their specific needs regarding which order processes, documents and data they wanted to consolidate on one platform and share with their international network. We then built their unique version of the GearShift platform,” explains JanJakob Jessen, CIO, Partner and Founder of GearShift.

A shortcut to data, integrated into the system
Simonsen a/s’ existing ERP and financial systems are now connected directly to the cloud-based GearShift platform. For their customers, this means that order data is no longer stored separately but instead automatically collected on a single digital platform where customers can access all information in real time.

A gamechanger for the customer experience
The full integration of GearShift has made simonsen a/s’ ambition to offer an enhanced level of service to their customers a reality: “Our access to a complete digital information flow through GearShift has been a gamechanger. It gives us easy and direct access to our customers, allowing us to offer even greater service and customer experience. GearShift provides the tailored digital shortcut we’ve been seeking to meet our global needs,” emphasizes Morten Simonsen, CEO atsimonsen a/s.______

Press contact:
Simon Jarlskov, CSO and Partner in GearShift
Mobile: +45 21 41 60 71
simon@gearshift.ing